5rgame Privacy Policy

5rgame operates the online casino and sports betting platform accessible at 5rgame.club. References to "5rgame", "we", "us", or "our" in this Privacy Policy refer to the operators of the 5rgame platform and its associated services. For any privacy-related enquiries, you may contact us via the live chat support widget on the 5rgame website or by emailing the address listed in Section 15.

5rgame collects and processes personal data in the capacity of a data controller with respect to the account and payment information you provide. For data processed by third-party game studios and payment processors on our behalf, those parties act as data processors under contractual data processing agreements with 5rgame.

When you register and use 5rgame, we collect the following categories of personal data:

2.1 Registration Data. Full name, date of birth, email address, Pakistani mobile number, and country of residence provided at account creation.

2.2 Identity Verification Data. Copies of government-issued identification (e.g., CNIC), proof of address documentation, and selfie or video verification materials submitted as part of the KYC process.

2.3 Financial Data. Payment method details including JazzCash and Easypaisa mobile wallet identifiers, bank account numbers, card data (where applicable and processed via PCI-DSS compliant third-party processors), and transaction history including deposit amounts, withdrawal requests, and PKR balances.

2.4 Gaming Activity Data. Bet history, game session data, win/loss records, bonus utilisation, and responsible gaming tool settings including deposit limits and self-exclusion status.

2.5 Technical Data. IP address, device type and model, browser type and version, operating system, screen resolution, session timestamps, and click-stream data collected automatically when you access the 5rgame platform.

2.6 Communications Data. Records of your communications with the 5rgame support team via live chat, email, or any other channel, including the content of those communications and associated timestamps.

2.7 Marketing Preferences. Your consented preferences regarding promotional communications from 5rgame, including any opt-in or opt-out choices recorded in your account settings.

5rgame uses personal data collected from players for the following purposes:

• Account Management: To create, verify, and maintain your 5rgame account, process login requests, and enforce the one-account-per-player policy.
• Service Delivery: To provide access to all 5rgame products including cricket betting, live casino, slots, Lucky Dice, Wild Bandito, and other games; to process PKR deposits and withdrawals; and to credit bonus funds where applicable.
• Identity and Age Verification: To comply with age restriction requirements (18+) and to conduct KYC verification as required under applicable anti-money laundering obligations.
• Fraud Prevention and Security: To detect and prevent fraudulent activity, unauthorised account access, multi-accounting, and other prohibited behaviours described in the 5rgame Terms & Conditions.
• Customer Support: To respond to your queries, resolve disputes, and improve the quality of support services provided to Pakistani players.
• Responsible Gaming: To monitor gaming activity for indicators of problem gambling and to enforce responsible gaming tools such as deposit limits, session restrictions, and self-exclusion as requested or mandated.
• Marketing (with consent): To send promotional communications about 5rgame offers, new games, and bonus promotions where you have provided explicit consent. You may withdraw this consent at any time via account settings.
• Platform Improvement: To analyse aggregated usage patterns, diagnose technical issues, and improve the performance, design, and functionality of the 5rgame platform.
• Legal Compliance: To comply with applicable laws, regulations, court orders, or lawful requests from competent authorities.

5rgame processes your personal data on the following legal grounds:

• Contractual Necessity: Processing is necessary to fulfil the contract between you and 5rgame – i.e., to provide the gaming and betting services you have registered to use.
• Legal Obligation: Processing is required to comply with anti-money laundering regulations, age verification requirements, and other applicable legal obligations.
• Legitimate Interests: Processing is necessary for 5rgame's legitimate interests in fraud prevention, platform security, and improving service quality, provided these interests are not overridden by your privacy rights.
• Consent: Marketing communications and certain optional data collections are processed on the basis of your explicit, freely given consent, which you may withdraw at any time.

5rgame does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share personal data only in the following limited circumstances:

• Payment Processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, Visa/Mastercard networks, Skrill, Neteller, and USDT wallet providers receive the minimum transaction data necessary to process your PKR deposits and withdrawals.
• Game Studios and Content Providers: Third-party game providers such as PG Soft, Pragmatic Play, Jili, and others may receive your account session identifiers to deliver game content. These providers are contractually prohibited from using this data for any purpose other than game delivery.
• KYC and Identity Verification Services: Third-party identity verification providers may process copies of your CNIC and related documents to fulfil KYC requirements under anti-money laundering regulations.
• Fraud Prevention Services: Anonymised or pseudonymised data may be shared with fraud detection services to identify patterns of suspicious activity across the 5rgame platform.
• Legal and Regulatory Authorities: 5rgame will disclose personal data in response to a valid court order, subpoena, regulatory request, or other legally binding obligation. Where permitted, 5rgame will notify affected users of such disclosure.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of 5rgame's business, your personal data may be transferred to the successor entity, subject to equivalent privacy protections.

6.1 Payment Security. 5rgame does not store full card numbers or mobile wallet PINs on its own servers. Payment transaction data is handled by PCI-DSS compliant third-party processors. Your JazzCash or Easypaisa mobile number is stored in encrypted form and used solely for deposit and withdrawal processing.

6.2 KYC Documentation. Identity documents submitted for KYC verification (CNIC copies, proof of address) are stored in encrypted form and accessed only by authorised verification personnel. Documents are retained for the period required by applicable anti-money laundering regulations and then securely deleted.

6.3 Transaction History. Your full PKR transaction history on 5rgame – deposits, withdrawals, bonus credits, and game stakes – is retained for a minimum of five years from the date of each transaction as required for regulatory compliance.

5rgame uses cookies and similar tracking technologies on its website for the following purposes:

• Essential Cookies: Required for the 5rgame website to function correctly. These include session cookies that maintain your logged-in state and security cookies that protect against CSRF attacks. Essential cookies cannot be disabled without breaking core site functionality.
• Analytical Cookies: Used to collect anonymised data about how Pakistani players navigate the 5rgame platform – which games are most popular, which pages have high exit rates, and how the Cashier flow performs. This data is used exclusively for internal improvement purposes.
• Preference Cookies: Used to remember your language preference, display settings, and other personalisation choices between sessions.

You can manage cookie preferences in your browser settings. Disabling non-essential cookies will not prevent you from using the core 5rgame platform, but may affect some personalisation features.

5rgame retains personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law:

• Account data (name, contact details, preferences) is retained for the duration of your account and for a period of five years following account closure.
• Financial and transaction records are retained for a minimum of five years from the date of each transaction.
• KYC documentation is retained for the period mandated by anti-money laundering regulations applicable to 5rgame's operating jurisdiction.
• Support communications are retained for three years from the date of the last interaction.
• Marketing preference records are retained until you withdraw consent or close your account, whichever occurs first.

After the applicable retention period, data is securely deleted or anonymised in a manner that prevents individual identification.

5rgame implements appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. Security measures include:

• TLS/SSL encryption for all data transmitted between your browser and the 5rgame servers
• AES-256 encryption for sensitive data at rest including payment details and KYC documents
• Role-based access controls limiting staff access to personal data on a need-to-know basis
• Regular security assessments and penetration testing of platform infrastructure
• Two-factor authentication available for all player accounts and mandatory for administrative access
• Intrusion detection systems and continuous monitoring of platform access logs

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, 5rgame will notify affected users without undue delay and take all reasonable steps to mitigate the impact.

Subject to applicable data protection laws, you have the following rights regarding your personal data held by 5rgame:

• Right of Access: You may request a copy of the personal data 5rgame holds about you at any time.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data in your 5rgame account.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to 5rgame's legal retention obligations.
• Right to Restrict Processing: You may request that 5rgame restricts the processing of your data in certain circumstances, for example while a dispute about data accuracy is being resolved.
• Right to Data Portability: You may request a structured, machine-readable copy of the personal data you provided to 5rgame in connection with your account.
• Right to Object: You may object to processing based on legitimate interests, including direct marketing. Any withdrawal of consent for marketing will be actioned within 10 business days.

To exercise any of these rights, contact 5rgame via the live chat support widget or email the address in Section 15. 5rgame will respond to all verified requests within 30 days. We may request identity verification before actioning a request to protect your data from unauthorised access.

The 5rgame platform is strictly intended for adults aged 18 years and over. 5rgame does not knowingly collect personal data from persons under 18. If you believe that a person under 18 has created an account or submitted personal data to 5rgame, please contact support immediately. Any account found to belong to an underage individual will be closed and all associated data will be deleted, with the exception of records required to be retained under anti-money laundering regulations.

The 5rgame platform integrates third-party game content, payment gateways, and analytical tools. Each third-party service provider operates under its own privacy policy and data handling practices. 5rgame enters into data processing agreements with all third-party processors to ensure they handle player data in compliance with applicable privacy standards. However, 5rgame is not responsible for the privacy practices of third-party websites or services that are not directly operated by 5rgame.

This Privacy Policy applies solely to data collected and processed by 5rgame in the operation of the 5rgame.club platform.

5rgame's servers and some third-party service providers may be located outside Pakistan. Where personal data is transferred internationally, 5rgame ensures that appropriate safeguards are in place to protect the data in a manner consistent with this Privacy Policy and applicable data protection standards. By using 5rgame, you consent to the transfer of your personal data to servers and processors located in other jurisdictions as necessary to provide the Services.

5rgame may update this Privacy Policy from time to time to reflect changes in our data practices, applicable laws, or the Services we offer. Material updates will be communicated via a notice on the 5rgame website. The "last updated" date at the top of this policy will reflect the most recent revision. Continued use of 5rgame following publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree to the updated policy, please discontinue use of 5rgame and contact support to close your account.

If you have questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by 5rgame, please contact us through the following channels:

• Live Chat: Available 24/7 via the chat widget on the 5rgame website
• Email: [email protected] (plain text – not a clickable link)

Please include your registered email address or mobile number and a description of your request when contacting us. 5rgame aims to acknowledge all privacy-related enquiries within 3 business days and resolve them within 30 days.