Last updated: June 2026. This Privacy Policy explains how 5rgame collects, uses, stores, and protects the personal information of players who register and use the 5rgame platform. By creating an account or using our Services, you consent to the practices described in this policy.
Contents
5rgame operates the online casino and sports betting platform accessible at 5rgame.club. References to "5rgame", "we", "us", or "our" in this Privacy Policy refer to the operators of the 5rgame platform and its associated services. For any privacy-related enquiries, you may contact us via the live chat support widget on the 5rgame website or by emailing the address listed in Section 15.
5rgame collects and processes personal data in the capacity of a data controller with respect to the account and payment information you provide. For data processed by third-party game studios and payment processors on our behalf, those parties act as data processors under contractual data processing agreements with 5rgame.
When you register and use 5rgame, we collect the following categories of personal data:
2.1 Registration Data. Full name, date of birth, email address, Pakistani mobile number, and country of residence provided at account creation.
2.2 Identity Verification Data. Copies of government-issued identification (e.g., CNIC), proof of address documentation, and selfie or video verification materials submitted as part of the KYC process.
2.3 Financial Data. Payment method details including JazzCash and Easypaisa mobile wallet identifiers, bank account numbers, card data (where applicable and processed via PCI-DSS compliant third-party processors), and transaction history including deposit amounts, withdrawal requests, and PKR balances.
2.4 Gaming Activity Data. Bet history, game session data, win/loss records, bonus utilisation, and responsible gaming tool settings including deposit limits and self-exclusion status.
2.5 Technical Data. IP address, device type and model, browser type and version, operating system, screen resolution, session timestamps, and click-stream data collected automatically when you access the 5rgame platform.
2.6 Communications Data. Records of your communications with the 5rgame support team via live chat, email, or any other channel, including the content of those communications and associated timestamps.
2.7 Marketing Preferences. Your consented preferences regarding promotional communications from 5rgame, including any opt-in or opt-out choices recorded in your account settings.
5rgame uses personal data collected from players for the following purposes:
5rgame processes your personal data on the following legal grounds:
5rgame does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share personal data only in the following limited circumstances:
6.1 Payment Security. 5rgame does not store full card numbers or mobile wallet PINs on its own servers. Payment transaction data is handled by PCI-DSS compliant third-party processors. Your JazzCash or Easypaisa mobile number is stored in encrypted form and used solely for deposit and withdrawal processing.
6.2 KYC Documentation. Identity documents submitted for KYC verification (CNIC copies, proof of address) are stored in encrypted form and accessed only by authorised verification personnel. Documents are retained for the period required by applicable anti-money laundering regulations and then securely deleted.
6.3 Transaction History. Your full PKR transaction history on 5rgame – deposits, withdrawals, bonus credits, and game stakes – is retained for a minimum of five years from the date of each transaction as required for regulatory compliance.
5rgame uses cookies and similar tracking technologies on its website for the following purposes:
You can manage cookie preferences in your browser settings. Disabling non-essential cookies will not prevent you from using the core 5rgame platform, but may affect some personalisation features.
5rgame retains personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law:
After the applicable retention period, data is securely deleted or anonymised in a manner that prevents individual identification.
5rgame implements appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. Security measures include:
Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, 5rgame will notify affected users without undue delay and take all reasonable steps to mitigate the impact.
Subject to applicable data protection laws, you have the following rights regarding your personal data held by 5rgame:
To exercise any of these rights, contact 5rgame via the live chat support widget or email the address in Section 15. 5rgame will respond to all verified requests within 30 days. We may request identity verification before actioning a request to protect your data from unauthorised access.
The 5rgame platform is strictly intended for adults aged 18 years and over. 5rgame does not knowingly collect personal data from persons under 18. If you believe that a person under 18 has created an account or submitted personal data to 5rgame, please contact support immediately. Any account found to belong to an underage individual will be closed and all associated data will be deleted, with the exception of records required to be retained under anti-money laundering regulations.
The 5rgame platform integrates third-party game content, payment gateways, and analytical tools. Each third-party service provider operates under its own privacy policy and data handling practices. 5rgame enters into data processing agreements with all third-party processors to ensure they handle player data in compliance with applicable privacy standards. However, 5rgame is not responsible for the privacy practices of third-party websites or services that are not directly operated by 5rgame.
This Privacy Policy applies solely to data collected and processed by 5rgame in the operation of the 5rgame.club platform.
5rgame's servers and some third-party service providers may be located outside Pakistan. Where personal data is transferred internationally, 5rgame ensures that appropriate safeguards are in place to protect the data in a manner consistent with this Privacy Policy and applicable data protection standards. By using 5rgame, you consent to the transfer of your personal data to servers and processors located in other jurisdictions as necessary to provide the Services.
5rgame may update this Privacy Policy from time to time to reflect changes in our data practices, applicable laws, or the Services we offer. Material updates will be communicated via a notice on the 5rgame website. The "last updated" date at the top of this policy will reflect the most recent revision. Continued use of 5rgame following publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree to the updated policy, please discontinue use of 5rgame and contact support to close your account.
If you have questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by 5rgame, please contact us through the following channels:
Please include your registered email address or mobile number and a description of your request when contacting us. 5rgame aims to acknowledge all privacy-related enquiries within 3 business days and resolve them within 30 days.
All sensitive 5rgame player data – including CNIC copies, payment details, and PKR transaction records – is stored with AES-256 encryption and accessible only to authorised personnel.
JazzCash and Easypaisa identifiers are stored in encrypted form. Full card numbers are never stored on 5rgame servers – all card processing is handled by PCI-DSS certified third-party processors.
5rgame does not sell, rent, or trade your personal information to third parties for their own commercial use. Data sharing is limited strictly to service delivery and legal compliance.
Pakistani 5rgame players have the right to access, correct, delete, and port their personal data. All verified requests are actioned within 30 days via our English-language support team.
5rgame continuously monitors platform access logs for unusual activity. Intrusion detection systems and regular penetration testing protect the integrity of all player accounts and data.
5rgame never knowingly collects data from persons under 18. Any underage account discovered is closed immediately, data deleted, and the matter escalated as required by applicable regulations.
Your personal data and PKR funds are protected under this Privacy Policy and industry-standard security measures. If you have any questions before accessing your account, our English-language support team is available 24/7.